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FAQ-(Before Placing Your Order)

  • Can we make design drawings for me?

We do not provide design services. You are responsible for submitting 2D and 3D CAD drawings, and we can then provide a Design for Manufacturing review upon receiving your order. Read how to prepare your CAD drawings for manufacturing.
 
  • What type of design files does we accept for quoting?

In order to provide an accurate and timely quote, we only accept 3D CAD files in STL, STEP or IGES format. 2D drawings with reference dimensions must be in PDF format. We must receive complete manufacturing information as part of this technical documentation. Informal communication via SMS, Skype, email, etc., will not be considered as admissible for manufacturing purposes.
 
  • How long does a quotation take?

In most cases, we respond within a couple of days of receiving an RFQ. If the quote is delayed, we will notify you as soon as possible.
 
  • Can I use my own material for production?

Yes, customer-supplied material is fine so long as it fits with our machine capabilities.
 
  • Can I use my own master model for making duplicate copies for vacuum casting or CNC machining?

Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a CAD/CAM program for production.
 
  • How do I know my design will be kept confidential?

We of course will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.
 
  • How does we compare to other suppliers on price?

Although direct comparisons are difficult, Our prices will be typically 25-45% less for plastic injection mold tools and CNC machined / turned parts when compared to suppliers in North America and Europe.
As compared to Chinese suppliers, we choose to not to compete on price but to offer the highest levels of quality, rapid response and professional results.

 
  • Are lead times in working days or calendar days?

Lead times are quoted in calendar days. As per our Terms and Conditions, quoted lead times commence only after completion and confirmation of design for manufacturing review and the beginning of actual production.
 
  • How quickly can I get my parts?

Quality parts can be made in as little as two weeks if you provide us with complete 2D and 3D CAD models. More complex parts requiring or other special features will take longer. Request a quote to get more accurate lead times based on your project.
As for shipping, most of our shipments are via air freight, which can take a few days from China to Europe or North America.

 



 
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